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We only cover Helteko products purchased from our store Amazon 1. If you have purchased Helteko products from somewhere else, please contact seller for warranty coverage. In addition, the following are excluded from Helteko warranty cover:
- Products purchased as a 2nd hand or used.
- Products purchased from unauthorized retailer and distributor.
- Damage resulted from misuse and abusive action.
- Damage resulted from chemical, fire, radioactive substance, poison, liquid.
- Damage resulted from a natural disaster.
- Damage caused to any 3rd party/person/ device and beyond.
2. How to make a return/exchange request. If your purchase is within our warranty cover, and you believe it is defective, you can contact us to launch your return request. Please include all accessories, manuals, and original undamaged packaging when returning your purchase back to us. We must receive all original products in order to process your return or exchange request. To return your product, please email us at firstname.lastname@example.org with:
- Name of product purchase
- Your purchase order number
- Reasons for return
Once we have received your email, our customer support staff will assist you with the rest of the returning process. Please do not send us anything unless you are instructed to do so.